Bought a house with Hunter Douglas PowerView shades? Start here
You did not choose these shades. You have no dealer, no paperwork, possibly no remote, and one of them has stopped moving. That is the single most common way people arrive at this site, and it is a solvable problem — usually for about twenty dollars.
Work through this in order. It takes about ten minutes and you will know exactly what you own.
Am I covered by the warranty?
Deal with this first, because if you are covered you should not be buying anything from anyone.
Hunter Douglas covers motorized components — including battery wands — under a five-year limited warranty from the date of purchase, for the original owner only. They direct warranty claims to the dealer who sold or installed the shades.
If you bought the house, you are almost certainly not the original owner, which means the warranty does not transfer to you no matter how new the shades are. And if the shades are more than five years old, it has expired for everyone.
Worth knowing even so: Hunter Douglas can also deny a claim for improper installation or misuse, and leaked alkaline batteries are the usual cause of a dead wand. If you think you might be covered, it costs nothing to ask them before you buy a part.
How many shades am I dealing with?
Count them, and count the rooms. This matters more than it sounds.
People who inherit a motorized house rarely have one failure. Twelve AA batteries per shade, ten or twenty shades, all installed on the same day, means they all age at the same rate. If one wand has corroded, the others are the same age and the same brand of battery has been sitting in all of them.
That is why we sell wands in 2, 4 and 6 packs — not as an upsell, but because replacing one at a time in a house like yours means doing this again in three months. The per-unit price drops on every tier.
What generation do I have?
You do not actually need the marketing name to buy the right part, but it helps you talk to anyone else about it.
- PowerRise is the older system. Its wands are eight-cell — but so are the wands on many PowerView shades, so count the batteries rather than assuming the system from the count.
- PowerView is the newer one, and it is split into Legacy PowerView (before Fall 2022) and PowerView Gen 3 (after Spring 2022).
PowerRise or PowerView: how to tell walks through it. If you just want the part, skip it — the next step is the one that matters.
Which battery wand does each shade take?
Count the batteries in the wand. That is the test, and it beats every chart including ours.
Slide the wand out of the headrail and look at the cells inside it.
- Twelve AA batteries → the 18V wand, part 7520068000
- Eight AA batteries → the 12V wand, part 7520069000
In a house with mixed shade lines you may well find both. Hunter Douglas built several lines with either wand depending on the year, so do not assume the whole house matches — check one wand per shade line rather than one wand per house.
The one exception is Pirouette, where the width decides it rather than the battery count. The full compatibility list covers every line.
One shade will not move. Is it the wand?
Not always, and this is where people waste money.
Likely the wand: silence, no hum, no click. Or it weakened over weeks. Or the batteries you pulled out were crusted, leaking or green.
Not the wand: you can hear it humming or grinding — power is arriving and the motor is failing. Or it stops at the wrong place every time, which is a travel limit. Or the remote runs other shades but not this one, which is pairing.
Here is the test that costs nothing, and it is the one experienced owners use: swap a wand from a shade that works into the shade that does not. If the dead shade now runs, the problem is the wand and you know exactly what to buy. If it still does not move, do not buy a wand.
The six-symptom check covers the rest.
The batteries will do this again
Leaked alkaline cells are what kills these wands, and a house full of shades is a house full of chances.
Lithium AA cells cost more and do not leak. In a property you did not choose, with shades in high windows you would rather not revisit, that is usually the right trade. Lithium or alkaline sets out the numbers.
We do not sell batteries. You will do better at any supermarket.
What if the tube is sealed and I cannot see any batteries?
Then it is an older sealed tube, not a wand you can open. Once the cells inside have leaked it cannot be repaired or refilled.
The battery tube conversion kit retires it: an external tube taking eight AA batteries, two brackets and the connector cable.
Still stuck?
Send a photo of the headrail, the wand, or the sticker inside the headrail to support@batterywands.com, or call (609) 474-4242 weekdays 9am–5pm Eastern. Tell us how many shades you have and we will tell you what you need — including if the answer is that you do not need us.
Replacement parts. Complete your repair.
Common parts for Hunter Douglas motorized shades.
