Hunter Douglas Duette Repair
"Duette" covers three completely different machines. They share a fabric and almost nothing else, and they fail for unrelated reasons. Nearly every repair page online mixes them up, which is why people end up ordering parts that cannot possibly fit.
Sort that out first and the rest takes two minutes.
We sell battery wands for the motorized version. We do not sell cords, strings, lift mechanisms or fabric, and we will tell you plainly below when your Duette needs one of those instead.
Everything here applies equally to Applause honeycomb shades — same construction, same operating systems, same failure modes, same parts.
Is my Duette corded, cordless or motorized?
Look at how you raise it.
Motorized — a remote, an app, or a button. There is a battery wand, a battery tube, a plug-in transformer or a solar panel in or near the headrail. Hunter Douglas branded these PowerRise and later PowerView. This is the one we can help with.
Corded — a pull cord, or a continuous cord loop down one side. EasyRise is the continuous-loop version.
Cordless — no cord and no motor. You push the bottom rail up by hand and it stays where you put it. LiteRise is the usual name.
If you are not sure, check the side of the shade for a cord and the headrail for a battery tube. One of the three will be obvious.
What goes wrong with a motorized Duette?
In the order we actually see it:
The battery wand. By a wide margin the most common failure, and the cheapest. Either the cells have leaked and corroded the contacts, or the fuse in the end cap has blown — almost always because one battery went in backwards. Neither is repairable. The part is $17.95–$24.95 and it clicks into place in about two minutes.
Flat or mismatched batteries. PowerView wires every cell in series, so the whole string behaves like its weakest member. Eleven good cells and one tired one gives you eleven tired cells. Try a full set of fresh, identical, name-brand AAs before anything else.
A lost pairing. Hunter Douglas says a shade with a poor power supply can lose its programming; it then ignores a remote that happily drives your other shades. Seat the wand, use fresh cells, and re-pair it if it still ignores the remote. That is free, and it is why a shade sometimes seems dead right after you fit a new wand.
The motor. Much rarer, and the expensive one. If you can hear a hum, a grind or a click with no movement, power is reaching the motor and a new wand will change nothing. We do not sell motors — on most lines that is dealer work.
The full symptom walk-through sorts these in about two minutes, and PowerView troubleshooting covers the remote and hub side.
What goes wrong with a corded Duette?
Cords and internal lift strings wear, fray and eventually part — usually after years of daily use, and usually at the point where they turn over a pulley inside the headrail. A continuous cord loop can also slip or jam.
This is not a part we sell. Restringing a honeycomb shade is a workshop job: the headrail comes down and the internal cords are replaced as a set. It is worth doing on a good shade, and it is worth getting a price before you commit.
If your Duette has a cord, nothing on this site will fix it, and we would rather say so now.
What goes wrong with a cordless LiteRise Duette?
A cordless shade that will not stay up, creeps down on its own, or will not raise has lost tension in the internal lift mechanism. There is no battery and no electronics in it at all.
Again — not a part we sell, and not something a battery wand touches. That is a mechanism repair through Hunter Douglas, your original dealer, or an independent blind repair shop.
The reason this page keeps saying so: "my Duette won't go up" is the same sentence whether the shade is cordless or motorized, and the two fixes have nothing in common.
My Duette won't go up — which is it?
The thirty-second version, for a motorized Duette. Press the button and listen.
- Total silence on fresh, correctly fitted batteries → no power is reaching the motor. The wand, the batteries, or the cable.
- A hum, grind or click with no movement → power is arriving. The motor, not the wand.
- It goes down but not up → raising draws far more current than lowering. This is the clearest early sign the batteries or the wand are going.
- It stops partway at the same point every time → a travel limit or an obstruction.
- Other shades obey the remote, this one does not → pairing.
For a cordless Duette, none of the above applies — see the section above.
Which battery wand does a Duette take?
This is the part worth reading carefully, because Hunter Douglas split this line by age and most charts get it wrong.
Count the batteries in the old wand. That is the whole test.
- Twelve AA → the 18V wand, part 7520068000
- Eight AA → the 12V wand, part 7520069000
Hunter Douglas genuinely used both wands on Duette and Applause over the years, so the shade's age and model name will not tell you — only the cells in your own headrail will.
Built before May 2010, the line used an 8-cell 12V single barrel, part 2981097000, which Hunter Douglas only treats as serviceable while its bracket assembly is intact. We do not stock that part. From May 2010 the line uses the current 8-cell 12V or 12-cell 18V wands, both of which we do stock.
If that old tube or its bracket has failed, Hunter Douglas's documented fix for a PowerRise 1.0 Duette or Applause is an external retrofit: the 12V battery pack 7520069000, mounting kit KIT8105, an extension cable and power cable 2920247000, with the batteries outside the shade. Our battery tube conversion kit does the same job, with an external tube taking eight AA batteries. Other PowerRise 1.0 lines convert differently; the PowerRise 1.0 page has each one.
More on the line specifically: battery wand for Duette Honeycomb shades, and for the vertical version, Duette Vertiglide.
Can the honeycomb fabric be repaired?
Mostly no, and this is the one that decides whether a shade is worth keeping.
Crushed cells do not spring back. Sun-faded or brittle fabric cannot be restored. A permanent crease stays permanent. If the fabric has gone, the shade is finished regardless of what the mechanism is doing — there is no part for it.
If the fabric and the headrail are sound, repair it. The fabric is the expensive thing you originally paid for; everything else is a component.
What does a Duette repair cost?
The cheapest likely outcome on a motorized Duette is a $17.95–$24.95 part you fit yourself with no tools. The expensive outcomes are a restring, a motor, or a new shade.
What Hunter Douglas blind repair costs lays out the whole ladder, including what the warranty does and does not cover — it is five years, original owner only, through the original dealer, so if you bought the house with the shades in it you have no warranty at any age.
What we stock
All new, genuine Hunter Douglas stock, shipped free within the United States, same business day on orders placed before 3pm Eastern. Batteries are not included and we do not sell them.
We do not sell cords, lift strings, restringing kits, cordless lift mechanisms, motors, remotes, hubs or fabric. If the checks above point at one of those, a repair shop is what you need.
Not sure which Duette you have? Call (609) 474-4242 weekdays 9am–5pm Eastern, or send a photo of your headrail to support@batterywands.com. We will tell you what it takes — including when the answer is that we cannot help.
Replacement parts. Complete your repair.
Common parts for Hunter Douglas motorized shades.
