Returns and Refunds

The Short Version

Thirty days from delivery, hassle free. No restocking fee. Return shipping is your responsibility — unless the item arrived damaged, faulty, wrong, or never arrived at all, in which case we cover everything.

Our return policy, and why it matters here

We are an independent retailer, not an authorized Hunter Douglas dealer. That means the manufacturer's warranty may not apply to anything you buy from us. We say this before you buy rather than after, because finding it out later is how people end up feeling cheated.

What we offer instead:

• 30 days from delivery to return anything unused for a full refund
• No restocking fee, ever
• We pay both ways when the fault is ours — wrong item, damaged, faulty, or lost in transit

If you ordered the wrong wand

• Within 30 days of delivery
• Unused, with no batteries installed, in its original packaging
• You pay return shipping — a wand goes back for a few dollars in a padded envelope
• Full refund, no restocking fee

You can usually avoid this entirely. Check the compatibility list before you order, or send us a photo of your headrail sticker and we will tell you which part you need. That advice is free and it takes us a minute. We would far rather answer the question than process the return.

If the mistake was ours

We pay for everything — return shipping, replacement, or refund, your choice. That covers:

• An item that arrived damaged
• An item that arrived faulty
• The wrong part in the box
• A parcel that never turned up

Photograph anything damaged before unpacking further and send us the photos within 7 days of delivery. If a parcel has gone missing, tell us and we will chase the carrier — that is not your problem to solve.

What we cannot take back

• Wands that have had batteries installed and show corrosion or leakage
• Items returned without contacting us first, because we will not know whose refund it is
• Items returned after the 30-day window has closed

Canceling an Order

Orders placed before 3pm Eastern are handed to the carrier the same business day, so the window to cancel is short and the fastest route is the phone: (609) 474-4242, weekdays 9am to 5pm Eastern.

• Before it ships — call or email and we will cancel it and refund you in full, with nothing to send back
• After it ships — it becomes an ordinary return. Refuse the parcel or send it back unused within thirty days of delivery

If you email outside our hours, send it anyway. We read the inbox before the day's orders are packed.

How to start a return

Email support@batterywands.com or call (609) 474-4242, Monday to Friday 9am–5pm Eastern, with your order number and what went wrong. We will confirm the return and give you the address.

Please do not ship anything back before you hear from us. An unannounced parcel sits unmatched to an order, which makes your refund slower rather than faster.

Refund Timing

Once we receive and inspect the return, refunds go to the original payment method within 3–5 business days. Your bank may take a few days longer to show it.

Our Address

BatteryWands, Selbyville, Delaware
The full return address comes with your return confirmation. Please do not send anything back before you have it.